2019 Melbourne Cup FAQs

How do I book?

Booking methods vary across all venues. Please visit your preferred venue page to see their contact details.

How do I pay? Can I get a tax invoice?

Payment methods vary across all venues. Please speak with your Customer Service Agent for payment options. A 1.5% card charge applies.

Are there any venues which don’t require bookings?

Yes. The following venues do not require bookings and welcome walk-ins on the day:
– The Wynyard
– The Tennyson
– Palings Bar
– Excelsior
– Vic on the Park
– Coogee Ground Floor
– Queen hotel Enmore
– The Grand
– Establishment Bar
– Slip Inn
– The Beresford
– The Collaroy
– The Newport
– The Angel Hotel
– The Paddington

Which venues will have TAB facilities?

If you’re looking to have a punt on race day, the following venues will have TAB facilities for use:
– ivy
– Establishment
– Hotel CBD
– Coogee Pavilion
– The Newport
– The Collaroy
– Queens Hotel Enmore

What is the dress code?

Melbourne Cup is all about having fun! This is the perfect excuse to dress up in bright and bold colours and really make a statement. Ladies, make sure you pop on an eye-catching headpiece or accessories, and gents, be brave and unexpected in pastels or floral. There are no rules, but try to avoid wearing black, and leave those more darker tones for Derby Day.

This Melbourne Cup, don’t be shy – let your creativity and imagination run wild!

Will any venues be catering for dietary requirements?

Our menu contains allergens and is prepared in a kitchen that handles nuts, shellfish and gluten. While all reasonable efforts are taken to accommodate guest dietary needs, we cannot guarantee that our food will be allergen free.

What happens if it rains on the day?

Most of our venues offer ample undercover and shaded areas but nothing will holt us from celebrating the day that stops the nation – rain, hail or shine we’ll see you there!

Are minors permitted?

Minors are permitted to attend in restaurants only. All minors must be accompanied by a parent or legal guardian. A seat may be required to be purchased for minors.

What time is the big race?

Coverage for the main race commences at 3pm.

Is there a cancellation policy?

No refunds will be issued for cancellations or no shows on the day.

Will all venues be showing the race?


What time will venues open?

Venue opening times vary. Please visit your preferred venue page to see opening hours.

What happens after the race?

All of our venues will remain open after the race, with celebrations continuing into the evening. Please visit your preferred venue page to see closing times.

Will there be ATM facilities?

All existing ATM facilities within our venues will be available for use on the day. We are expecting a high volume of guests on the day and encourage you to make arrangements in advance to avoid long queues.

Can I change my Ticketbooth ticket to a different venue?

Unfortunately you cannot.

What happens if I lose my Ticketbooth ticket?

Unfortunately, replacement tickets cannot be issued.

Can I transfer my Ticketbooth ticket to another person?

Yes you can.